Presently in Nova Scotia, the Fundamentals of Insurance is the pre-licensing study material a student must understand prior to challenging the General Insurance Exam.

Course Topics Include:

• Introduction to General Insurance
• Insurance Contracts
• Role of Government in the Insurance Industry
• Insurance Process
• Common Characteristics of Property Insurance Policies
• Personal Property (habitational) Insurance
• Commercial Property Insurance
• Principles of Legal Liability
• Intro to Liability Insurance
• Liability Insurance Policies
• Accident & Sickness Insurance
• Intro to Automobile Insurance
• Automobile Insurance - The Policy
• Automobile Insurance
• Statutory Conditions & Endorsements
• Regulation of Brokers

Study Format & Fees

Self-study

• Member - $135+HST
• Non-Member -$165+HST

* exams are scheduled through the Office of the Superintendent of Insurance.

This course is recommended for Customer Service Representatives / Sales /Producers

A certificate of completion is issued to the student once verification from the mentor has been received that the student has completed the modules.

Course Topics Include:

MODULE ONE: The Role Of The Broker

• Quality Service and its Benefits
• Client Expectations
• Client Service Roles
• Communication Skills

MODULE TWO: Adding Value To Your Brokerage

• Selling Skills
• Client Negotiation
• Public Relations
• Time Management

MODULE THREE: Brokerage Operations

• Automation
• Office Procedures
• E & O
• Money Handling

MODULE FOUR: Industry Issues

• The Broker and the Law
• Inadequate Coverage
• Industry Organization
• Career Development

Study Format & Fees/module

Self-study

• Member - $125+HST

Information to follow....

Brokers do not have to be a member of IBANS to take the CAIB courses but they do have to be a member of IBANS (or another provincial insurance brokers association) in order to use the CAIB designation.

Course Topics Include:

CAIB 1

• Introduction to General Insurance
• Habitational Insurance
• Other Habitational Insurance Coverages
• Personal Liability Insurance
• Farm Insurance
• Personal Automobile Insurance
• Building Towards Professionalism

CAIB 2

• Introduction to Commercial Property Insurance
• Underwriting Commercial Property Insurance
• Commercial Property Insurance - Policy Forms
• Commercial Property Insurance - Additional Coverage Forms
• Commercial Property Insurance - Misc. Coverage Forms
• Crime Insurance
• Business Interruption Insurance

CAIB 3

• Commercial Liability Insurance
• Commercial General Liability - The Policy
• Commercial Automobile Insurance
• Ocean Marine & Aviation Insurance
• Surety Bonds
• Introduction to Risk Management

CAIB 4

• Planning
• Organizational Structure
• Human Resources
• Personal Liability Insurance
• Monitoring
• Brokerage Environment
• Broker-Insurance Company Relations
• Brokerage Financial Management
• Technology and Brokerage Operation
• Marketing
• Building Long-Term Relationships

**Successful completion of any of the CAIB exams as outlined below allow an individual to make application to the office of the Superintendent of Insurance for the general insurance license level for which he or she is eligible:

CAIB 1 allows an individual to qualify for a Level 1 general insurance license.
CAIB 1, 2, and 3 allows an individual to qualify for a Level 2 general insurance license.
CAIB 1, 2, 3, and 4 allows an individual to qualify for a Level 3 general insurance license.

Study Format & Fees/module

Self-study

• Member - $525+HST (Includes textbooks and exam fee)
• Non-Member -$800+ HST

Immersion*

• Member - $1080+HST (Includes textbooks, 5-days instruction, exam fee, and lunch)
• Non-Member -$1355+ HST (Includes textbooks, 5-days instruction, exam fee, and lunch)

*when available

Evening Class*

• Member - $645+HST (Includes textbooks, 12 evenings of instruction, and exam fee)
• Non-Member -$845+ HST (Includes textbooks, 12 evenings of instruction, and exam fee)

*when available

Students can purchase the online tutorial at an additional cost of $49.

CPIB is a challenge for professional excellence. Prerequisites for the study are either a CAIB or CIP, and waived for CCIB graduates. The CPIB program has three distinct streams: Personal Lines, Commercial Lines & Broker Management.

Brokers must complete 6 courses (3 mandatory & 3 electives) in their stream of specialization in order to obtain the designation. The courses marked with an ‘*’ are strongly recommended due to their relevancy. Mandatory courses are taken through IBANS and the remainder are transfer electives from a college or university (official proof required)

Personal Lines Stream:

Mandatory Courses

• Law & Ethics
• Claims Management & Administration
• Advanced Personal Lines

Elective Courses (choose 3 within stream)

• Accounting/finance *
• Marketing
• Sales Management *
• Communications *
• Business Administration

Commercial Lines Stream:

Mandatory Courses

• Law & Ethics
• Claims Management & Administration
• Advanced Commercial Lines

Elective Courses

• Accounting/finance *
• Marketing
• Sales Management *
• Communications *
• Business Administration
• Risk Management

Broker Management Stream:

Mandatory Courses

• Law & Ethics
• Claims Management & Administration
• Business Strategy

Elective Courses

• Sales Management *
• Management Accounting *
• Marketing
• Human Resources
• Management Information Systems
• Communications *
• Organizational Behavior
• Business Finance *

Study Format & Fees/module

Self-study

• Member - $445+HST (Includes textbooks, and exam fee)
• Non-Member -$645+ HST (Includes textbooks, and exam fee)

Electives

• Member - $75+HST/elective

CCIB candidates must have a minimum of five consecutive years of insurance industry experience, be currently practicing as an insurance broker, and members in good standing of IBANS. Although a resource study manual is available there is no formal course of study for the CCIB as the candidates are challenged on their practical knowledge of insurance coverages. The CCIB exams test knowledge of all aspects of property and casualty commercial insurance; candidates must have a comprehensive understanding of the statutory conditions, insurance agreements, policy conditions and legal concepts. The CCIB designation is awarded by IBANS and based upon criteria established by the Insurance Brokers Association of Canada.

There are three examinations:

• Essay style Questionnaire
• Short Answer Questionnaire
• Choice of Oral or Written Survey Examination.

** The two written questionnaires are pre-requisites to the Oral/Written Survey Examination.

Study Format & Fees/module

Self-study

• Member - $250+HST (Includes textbooks, and exam fee)

The Best Practices Program consists of 5 one-day modules. We try to offer Module 1 & 2 as 2 one-day sessions and then later offer Module 3,4,& 5 as 3 one-day sessions . A certificate is awarded to participating brokerages upon completion of the entire program.

Module 1 Setting The Framework For Change

• Assess Brokerage Options for Change
• Develop framework for a strategic plan
• Develop an action plan
• Develop a plan to involve staff in the Best Practices process

Module 2 Sales and Marketing

• Develop approach to sales, management, and marketing
• Review producer programs and consider options for change
• Assess and set goals for carrier relationships
• Define customer service standards

Module 3 Human Resources Management

• Define roles and responsibilities with job descriptions
• Effective recruitment and selection of new employees
• Position brokerage with respect to employment laws and regulations
• Develop training and development plan and human resources manual

Module 4 Operations And Financial Management

• Identify office operating and financial goals
• Developapproaches for effectively dealing with technology issues
• Compare income, expense, and cash flow management strategies
• Develop an operations manual

Module 5 Action Planning

• Plan for succession
• Making use of business plan
• Fine-tuning brokerage action plan
• Finalize strategic plan and next steps

Study Format & Fees/module

In Class*

• Member – contact IBANS Education Coordinator

*when available