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DTSTAMP:20260517T013936
DTSTART:20231115T100000
DTEND:20231115T113000
SUMMARY: Education Week 2023 - Creating a Respectful and Inclusive Custom
 er Environment
DESCRIPTION: \n\nIBANS is pleased to present five separate webinars for 
 our Education Week 2023, sponsored exclusively by Economical Insurance. 
 The theme for this year's event is " Enhancing the Customer Service Expe
 rience". All webinars will focus on how brokers can deliver a more value
 -based approach when dealing with their clients. Join us for a week of i
 n-depth learning to expand your customer service skills, and push yourse
 lf to become the best at what you do!\n\n \n\nAll webinars will be host
 ed via Zoom. Login details will be emailed to participants the day befor
 e the session.\n\n \n\nCreating a Respectful and Inclusive Customer Env
 ironment\n\n \n\nToday’s world is diverse, not just in terms of who w
 e work along side, but also who our clients are.  In this 90 minute int
 eractive webinar we will look at what respect at work looks like for cus
 tomers and external partners, the impact of bias in our interactions wit
 h others, how we can ensure we are inclusive, and how to ensure we addre
 ss even the most challenging clients respectfully.      \n\n \n\nYou
 r Presenter: Jess Chapman, Principal + Owner, ethree Consulting & ethree
  Online\n\nWith a background in business, HR and neuroscience, Jess lead
 s the ethree team helping companies engage, enable and empower their peo
 ple. In 2019, Jess started a second business, ethree Online that devel
 ops and delivers custom online and virtual training for all sizes of org
 anizations.  Hailing from Great Britain, Jess has lived and worked in 
 4 countries. She moved to Canada in 2005 and settled in Newfoundland in 
 2007. She lives in Torbay, NL with her partner, Mike, two stepchildren, 
 Liam and Logan and dog, Molly.  \n\n 
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