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DTSTAMP:20260817T222910
DTSTART:20250124T140000
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SUMMARY:Pleasantness
DESCRIPTION:Welcome to IBANS Education Week - Sponsored Exclusively by Ec
 onomical Insurance\n\nWe are focusing this week of learning on Customer 
 Service. As brokers, you are the bridge between consumers and insurers a
 nd your success depends not only on the superior product knowledge you d
 eliver, but also on how you communicate this product knowledge. By the e
 nd of these webinars, you will be given the tools and strategies that wi
 ll improve your skills to effectively handle difficult or challenging co
 nversations. You will gain a better understanding of how to navigate emo
 tional and high stress interactions with professionalism, problem solvin
 g skills, and empathy.\n\n \n\nPleasantness\n\nIn customer service we a
 lways talk about being pleasant with the customer, but what does it mean
 ? Some people are naturally pleasant but others find this to be an elusi
 ve quality. Learn what we mean by this quality, why it is critical to ef
 fective customer service, and how to project this essential quality in e
 very conversation.\n\n \n\nPresenter: Stephen Franklin\n\nStephen P. Fr
 anklin specializes in corporate staff and leadership development, and in
  individual professional and career development.\n\nSteve has taught and
  coached Professional Development Programs for more than 30 years, curre
 ntly in his own practice featuring a number of training programs which h
 e has created.  Over the last 3 decades plus he has helped thousands of
  individuals with their professional development with his various progra
 ms.  He has worked extensively with the Insurance Industry, delivering 
 programs for many of the Insurance Institutes and Insurance Brokers Asso
 ciations across the country.
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