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Building Client Relationships with Exceptional Client Service- Part 1

October 12, 2018, 10:00 - 10:45 AM

We are happy to announce the return of our Soft Skills Webinars series, presented by Knightsbridge Robertson Surrette, and sponsored by Economical Insurance.

Part 1 of this two part series will take place October 12, 2018 from 10:00-10:45 am (10:30 -11:15 am in Newfoundland)

Building Client Relationships with Exceptional Client Service - Part 1

Client service is the corner stone of any organization; its impact will often determine the success or failure of a business.   Whether you are working with internal or external clients, the basic principles are the same and it is the professional, not the customer, that dictates success.  Upon completion of these webinars, participants will better understand who their client is, what are the strengths and gaps in their current client management approach and what they can do to make an even greater impact on client satisfaction and retention.


  • “Who is my Client?”
  • Elements of Client Engagement & Understanding Client Perception
  • What Gets in the Way
  • Strategies and Individual Commitments for Success

Your Presenter:

Heather Peters, MER, B.Comm. ACC, UPMA-ACP, HR Practice Leader, Senior Consultant, Knightsbridge Robertson Surette

An insightful leadership coach, solutions-driven consultant and energetic and engaging facilitator with over 25 years experience in leadership, entrepreneurial and strategic HR roles in the insurance, IT, healthcare and financial industries, Heather has helped hundreds of leaders and professionals engage teams and maximize performance in Canada and beyond.