BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Exware Solutions Inc.//ExSite v3.8//EN
BEGIN:VEVENT
UID:ExSite-EvtCal-5497-@ibans.com
DTSTAMP:20260417T174827
DTSTART:20181012T100000
DTEND:20181012T104500
SUMMARY:Building Client Relationships with Exceptional Client Service- Pa
 rt 1
DESCRIPTION:We are happy to announce the return of our Soft Skills Webina
 rs series, presented by Knightsbridge Robertson Surrette, and sponsored 
 by Economical Insurance.\n\nPart 1 of this two part series will take pla
 ce October 12, 2018 from 10:00-10:45 am (10:30 -11:15 am in Newfoundla
 nd)\n\nBuilding Client Relationships with Exceptional Client Service - 
 Part 1\n\nClient service is the corner stone of any organization; its im
 pact will often determine the success or failure of a business.   Whet
 her you are working with internal or external clients, the basic princip
 les are the same and it is the professional, not the customer, that dict
 ates success.  Upon completion of these webinars, participants will bet
 ter understand who their client is, what are the strengths and gaps in t
 heir current client management approach and what they can do to make an 
 even greater impact on client satisfaction and retention.\n\nContent: \n
 \n* “Who is my Client?”\n\n* Elements of Client Engagement & Underst
 anding Client Perception\n\n* What Gets in the Way\n\n* Strategies and I
 ndividual Commitments for Success\n\n* \n\nYour Presenter:\n\nHeather Pe
 ters, MER, B.Comm. ACC, UPMA-ACP, HR Practice Leader, Senior Consultant,
  Knightsbridge Robertson Surette\n\nAn insightful leadership coach, solu
 tions-driven consultant and energetic and engaging facilitator with over
  25 years experience in leadership, entrepreneurial and strategic HR rol
 es in the insurance, IT, healthcare and financial industries, Heather ha
 s helped hundreds of leaders and professionals engage teams and maximize
  performance in Canada and beyond.\n\n \n\n \n\n 
END:VEVENT
END:VCALENDAR