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DTSTAMP:20260517T010444
DTSTART:20250122T140000
DTEND:20250122T150000
SUMMARY:Confidence in Tough Conversations
DESCRIPTION:Welcome to IBANS Education Week - Sponsored Exclusively by Ec
 onomical Insurance\n\nWe are focusing this week of learning on Customer 
 Service. As brokers, you are the bridge between consumers and insurers a
 nd your success depends not only on the superior product knowledge you d
 eliver, but also on how you communicate this product knowledge. By the e
 nd of these webinars, you will be given the tools and strategies that wi
 ll improve your skills to effectively handle difficult or challenging co
 nversations. You will gain a better understanding of how to navigate emo
 tional and high stress interactions with professionalism, problem solvin
 g skills, and empathy.\n\n \n\nConfidence in Tough Situations\n\nBeing 
 an Insurance Professional can involve conversations that can be challeng
 ing and hard to manage. Learn some effective strategies for navigating t
 ough conversations for more positive outcomes. Learn to feel more comfor
 table in difficult conversations, how to maintain control of the discuss
 ion, and to get more positive outcomes.\n\n \n\nPresenter: Stephen Fran
 klin\n\nStephen P. Franklin specializes in corporate staff and leadershi
 p development, and in individual professional and career development.\n\
 nSteve has taught and coached Professional Development Programs for more
  than 30 years, currently in his own practice featuring a number of trai
 ning programs which he has created.  Over the last 3 decades plus he ha
 s helped thousands of individuals with their professional development wi
 th his various programs.  He has worked extensively with the Insurance 
 Industry, delivering programs for many of the Insurance Institutes and I
 nsurance Brokers Associations across the country.
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