Members Area

The Why and How of Upselling - Webinar sponsored by AVIVA

June 23, 2022, 10:00 - 11:00 AM

We are happy to provide a FREE webinar for IBANS members from The Phone Lady - Mary Jane Copps.

This webinar will focus on how upselling is of value to the client, and how to inspire conversations that reveal the needs/desires of each client. Specific language and phrasing will be presented that will increase upselling success on both inbound and outbound client calls.

A special thank you to AVIVA for sponsoring this webinar!


Mary Jane Copps

An accomplished author, speaker and facilitator Mary Jane is passionate about creating excellent communication.  Her career has always relied on effective conversations to make things happen.  

Mary Jane has worked with over 700 clients since launching The Phone Lady brand in 2006. She has trained over 15,000 individuals the necessary skills to increase revenue and customer satisfaction through her proven communication techniques. Throughout each year she participates in a limited number of “cold calling” projects, allowing her to continually test her
theories and adapt them to the ever-changing business communication landscape.

Mary Jane works with large corporations, and small businesses, throughout North America, and in England and Australia. She has long-standing NDAs with several of North America’s best-known companies.