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Ethics for Insurance Professionals - Webinar

January 24, 2023, 10:30 - 11:30 AM

IBANS and IBANB are offering a FREE session for members throughout the region on Ethics for Insurance Professionals.  This session was developed by Stephen Franklin for the two associations and is meant to assist brokerages when onboarding new staff.

Session Details

Being an Insurance Professional requires a great deal.  Not only do we need to understand all of the mechanics around the selling of insurance, writing policies, and handling claims, we must also navigate the ethics and the good business practices associated with the Insurance Industry.

This webinar looks at how we apply those ethics and good business practices into the day to day activities and conversations of the Insurance Professional, including the following:

  • Issues and ethics around the collection, storage and sharing of client/customer information.
  • Considerations on the use of social media by Insurance Professionals.
  • Conversations/ situations that could constitute a breach of ethics or cause us to be unprofessional. 

Stephen Franklin

Steve Franklin has taught Professional Development for 30 years. Stephen previously worked for the Atlantica Learning Corp and prior to that the Day-Timers of Canada. His courses are based on extensive research and methodical testing to ensure that the information, skills, processes and techniques presented are real solutions that produce real results.

Stephen is an experienced facilitator, facilitating in accordance with the International Board of Standards for Training Performance and Instruction. As a public speaker, he has spoken across Canada as well as in the United States and Australia. Stephen's experience also includes extensive personal coaching; helping clients develop personal motivation for professional skills development, facilitating them through the necessary behaviour changes to make it happen. His training approach includes a strong focus on the practical rather than theoretical: a strong focus on behavioural change, helping participants successfully implement the learning: an interactive, dynamic session.