IBANS is pleased to present five separate webinars for our Education Week 2023, sponsored exclusively by Economical Insurance. The theme for this year's event is " Enhancing the Customer Service Experience". All webinars will focus on how brokers can deliver a more value-based approach when dealing with their clients. Join us for a week of in-depth learning to expand your customer service skills, and push yourself to become the best at what you do!

All webinars will be hosted via Zoom. Login details will be emailed to participants the day before the session.

Three Powerful Solutions for Increasing Customer Satisfaction and Sales

Grow Your Retention with the One Degree Difference!

Change is happening at light speed and competition is growing at levels never seen before.  Every day your customers are being inundated with offers through online, TV, radio, and print.

Companies that win the customer retention war do so by exceeding customer expectations. Chris Gibson’s “One Degree Difference” will delight audiences with proven techniques that can transform the culture of your organization.

What you will learn:

• Relationships: Proven communication techniques that will instantly engage your customers. Effective dialogue is the secret to building trust and long lasting relationships.
• The 7/11 Rule: Discover the power of mapping out first impressions and the surprising results they can bring to your bottom line.
• Service Leadership: A look and a lesson on how world leaders like Disney bring service leadership to soaring new heights through a unique service recovery program.

Your Presenter: Chris Gibson, Customer Service and Sales Expert

Chris Gibson has spent years studying the art of customer service and sales cultures. The days of just a friendly greeting and a smile are long past, and companies are setting new standards on customer service every day--forcing sales staff to step up like never before. In his engrossing and entertaining talks, Gibson looks at how the service landscape is changing at light speed, how successful companies are keeping up, and what you can do to help beat your competition.

Gibson brings over twenty years of customer service experience to the microphone, having been a senior sales, marketing, and communications manager for a billion dollar corporation. A highly sought after speaker for companies and individuals that are striving to lead in a world that is constantly changing, his clients include TD Canada Trust, the British Columbia Association of Broadcasters, Western Financial Group, Jim Pattison Broadcast Group, Worksafe BC, and the Interior Savings Credit Union.