We are happy to provide IBANS & IBAN members with a series of Soft Skills Webinars, presented by Knightsbridge Robertson Surrette.

The topic for the February session is "Dealing with Negative Customers". The first of the 2 part series will take place on February 6, 2017 from 10:00-10:45am ( 10:30am -11:15am in Newfoundland )

Dealing with Negative Customers

Sometimes customers lose patience with an employee, some customers get frustrated with situational inconveniences, and some customers are just simply rude. Whether the customer's behavior was warranted or not, it can be incredibly stressful to deal with rude behavior from customers. Join this webinar hosted by April Howe to learn how to defuse tense situations with difficult or demanding customers so you feel happier and more comfortable at work.

Your Presenter:

April Howe, Partner, Knightsbridge Robertson Surrette

April has practiced in the field of consulting and coaching for more than 13 years. She has played and instrumental role in developing the firm's Career Transition and HR Consulting practice, and establishing the firm as a leader in Atlantic Canada. April is trained in Facilitation, Negotiation,Mediation, and Conflict Management.