With our workforce becoming increasingly diverse, encouraging sensitivity and understanding in the workplace is a top priority for businesses everywhere. This webinar will  put a powerful spin on diversity training and offer a fresh perspective designed to help you and your team find common ground. This webinar will help you differentiate myth from fact, increase employee job satisfaction and reduce turnover by creating a positive working environment for everyone. We will also address such fundamental issues as change, communication, gender at work, and conflict resolution with fabulous interactive activities to get everyone engaged! Who said learning has to be boring?

Your Presenter: Melanie Needham, FCIP, CRM

Melanie has over 18 years experience in the insurance industry and has held various positions including Underwriting, Risk Management and Business Strategy Analyst. Although Melanie currently owns her own consulting firm she was a corporate trainer and developer for a large national company for 10 years and prior to that she was a named underwriter with Lloyds of London. Melanie’s true expertise is in commercial and specialty lines however she also teaches the RIBO/Agent licensing course as well as CIP courses across Canada and has a strong understanding of the broker’s role and how to make them successful.

Melanie was awarded the Instructor of the year award through the Insurance Institute of Ontario numerous times and in 2011 was awarded the national Emerging Leader award through the Insurance Institute of Canada.