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Job Description / Duties

Responsibilities:
• Managing all aspects of an existing book of business
• Building client relationships through effective client management
• Providing support to an assigned Commercial Producer
• Ensuring new business and retention targets are met, including by means of re-marketing
• Manage the client’s renewal process
• Complete outbound calls as required for renewal review and special projects
• Upsell and cross-sell with existing clients
• Respond to inbound telephone inquiries
• Prompt response to all customer inquiries by providing effective and efficient customer service to verbal and written inquiries
• Resolving client concerns and complaints while ensuring that Service Excellence Standards are met

Qualifications / Required Skills

• College Diploma or University Degree and/or equivalent work experience
• Minimum 2 - 3 years’ experience in insurance Account Management
• General Insurance License required
• Experience with commercial insurance desired
• Team player able to work within Production and Service teams
• Ability to work independently and in a team
• Effective organizational skills and time management
• Exceptional interpersonal, verbal and written skills
• Proficient in Microsoft Office: Word, Excel and Outlook
• Experience with EPIC broker management system an asset

Additional Information

HUB International’s vision is to be everywhere risk exists – today and tomorrow. Helping protect what matters most.

HUB continues to grow and seeking a dynamic Account Manager working out of our HUB Lower Sackville office, who can service and manage an existing book of business working with a commercial producer. This is an ideal role for a strong team player who is detailed oriented, enjoys working with people and has a commitment to deliver results on required deadlines. This role will require a flexible individual to adapt to the growth of the business. This is a great role for someone with insurance experience and is looking for professional growth and working with larger commercial insurance accounts. This role reports to the Manager, Commercial Insurance.

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference.

HUB Total Rewards:
• Monday to Friday Work Schedule (8:30 – 4:30)
• 35 hour work week
• Education Reimbursement Program
• Competitive Salary
• Eligible for the HUB Employee Referral Program – Award for successful hires
• Paid Vacation
• Paid Sick Days
• HUB Days – Paid Personal Days
• Recognition Programs
• Health & Wellness Initiatives
• Group RRSP Company Matching Program up to 2% of Base Salary
• Group Flex Benefits Plan
• Corporate Discounts on Gym Membership
• Company Paid Employee and Family Assistance Program

Core Values:
Entrepreneurship - encouraging innovation and educate risk taking
Integrity – doing things right every time
Teamwork – working together to maximize results
Accountability – measure and take responsibility for outcomes
Service - serving customers, communities, and colleagues

Contact Information

Please apply online: https://hubinternational.wd1.myworkdayjobs.com/HUBInternational/job/Lower-Sackville-NS/Commercial-Lines-Account-Manager_R0012537

Employer Profile

HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.