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Job Description / Duties

WHAT YOU WOULD BE DOING:
- Building relationships with our existing clients as their contact for policy changes by phone or email.
- Processing policy change requests that come in via our website.
- Answering client inquiries regarding coverage, claims and/or billing.
- Validating data integrity of all client and internal information on a frequent basis.
- Participating in internal operational improvement projects as the need arises.
- Playing a support role to achieve our ambitious customer acquisition and revenue growth objectives.
- Completing other administrative duties as required.

Qualifications / Required Skills

ABOUT YOU:
- You have your General License to sell insurance in Nova Scotia and experience using a leading broker management system (experience with Applied Epic would be nice to have but is not required).
- Any completed CAIB courses would be an added bonus (but not required).
- You thrive in a fast-paced environment and have no issues with multi-tasking.
- With a detail-oriented personality, you have exceptional data entry skills, entering data accurately and quickly.
- You are proficient with MS Office software (Outlook, Word, Excel, PowerPoint) as well as using the internet.
- Your customer service skills are second to none; you’re comfortable speaking to people in a professional manner on the phone and navigating situations where clients may be upset.
- You have excellent written and verbal communication skills.
- You thrive on working independently and are self-motivated.
- You have the ability to be flexible and adapt to change.
- You have a positive attitude and are confident and competitive.
- You enjoy working on a small, close-knit team with a casual workplace culture

Additional Information

We value diversity in the workplace and strongly encourage applications from qualified members of the visible minority community, indigenous peoples, and persons with disabilities. Applicants from these designated groups wishing to self-identify may do so through the cover letter

Salary: To be negotiated based on experience

Contact Information

Interested? Send your résumé and cover letter to careers@cheepinsurance.ca

Employer Profile

Atlantic Canada’s first and only 100% online insurance brokerage – Cheep Insurance – is looking to expand its team. We are a modern and emerging independent insurance brokerage with the objective of improving service delivery and value for today’s busy consumers. We are simplifying the insurance experience through technology by offering fresh and innovative tools like eSignatures, audio signatures and 24/7 policy access via our website and mobile app.

Our significant success since launching our business means that we now have the need to grow our team. We’re on the hunt for someone with exceptional customer service skills and experience working in personal lines insurance to take on the full-time role of Personal Lines Broker - Service. The best part? You get to work from home full time!

At Cheep Insurance, you will have the opportunity to work with a small group of energetic, results-oriented, and intelligent team members in a casual work atmosphere where technology is revered.