Our Soft Skills Series has returned! October's topic is : Building Client Relationships with Exceptional Client Service.
Client service is the corner stone of any organization; its impact will often determine the success or failure of a business. Whether you are working with internal or external clients, the basic principles are the same and it is the professional, not the customer, that dictates success. Upon completion of these webinars, participants will better understand who their client is, what are the strengths and gaps in their current client management approach and what they can do to make an even greater impact on client satisfaction and retention.
For more info and to register, please CLICK HERE
Thank you to our Platinum Sponsor, Economical Insurance for making these sessions available to IBANS members.